Interior
Claims FAQs
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What
is the claim process?
After contacting the CPRC and providing your name and mailing address,
a Claim Eligibility Form will be mailed to you. Once the completed
form has been returned with the requested documents, it is reviewed
by the Claims Department. The Claims Department will determine if
the home is eligible for recovery under the Cox Settlement. This
determination may require an inspection of the home by a claim adjuster
contracted to inspect properties and assist in eligibility evaluations.
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How
long does the claim process take?
The entire claim process for a qualified and eligible property,
including the replumb is approximately 90 to 120 days. (120-150
for notice).
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How
long does it take to receive the Claim Eligibility Form in the mail?
The claim forms are mailed once a week on Thursday using bulk rate
postage. Allow approximately 21 days to receive the form. For
the Notice campaign: The claim forms are mailed every day using
first class postage. Allow approximately 7-10 days to receive the
form.
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How
long do I have to file a claim?
- For
manufactured homes and yard service lines, the leaks must occur
within 10 years from the date of installation. The claim must
be filed within 11 years after the date of installation.
- For
site built homes with plastic insert fittings the leak must occur
within 13 years from the date of installation. The claim must
be filed within 14 years after the date of installation.
- For
site built homes with metal fittings the leaks must occur within
16 years from the date of installation. The claim must be filed
within 17 years after the date of installation.
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Why
do you need to know the year my home was built?
Typically the plumbing is installed at the time the home was built.
We must know the date of original PB installation in order to determine
a home's eligibility for replumb under the terms of the Settlement.
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What
needs to be provided to CPRC to provide adequate verification of
the Installation Date of the PB Plumbing System?
Documents that may be considered as verification of the interior PB system installation date include: Final Plumbing Inspection; Final Building Inspection; Original Meter Installation Date; Receipt for PB installation; Initial Certificate of Occupancy; Initial Warranty Deed; or the Original owner settlement statement. Please note that the above documentation will be required for each individual building in a multi building property.
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Will
damage to my home be covered?
Eligible claimants who have had damage to their property directly
resulting from Qualifying Leaks may be entitled to recovery under
the Cox Settlement. The class action settlement only reimburses
actual cash value (ACV). This means the replacement cost of the
carpet less a percentage of depreciation based on age and/or condition.
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Are
water bills a covered expense under the Settlement?
Leak expenses are the reasonable and necessary unreimbursed costs
for repairing qualified leaks (including repair of access damage)
in the PB plumbing system and any physical damage to such claimant's
tangible property directly resulting from a qualifying leak. Water
bills do not represent damage to tangible property and therefore
are not reimbursable expenses under the Settlement.
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What
is the work authorization for?
This is your authorization for us to proceed with the replumb of
your home if it is determined to be qualified under the terms of
the Settlement. You may be asked to sign a Work Authorization only
to find out later that the home is not qualified. Each claim goes
through several levels of review to determine qualification.
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Can
I choose my own plumber?
As the owner of property, you have the absolute right to use any
plumber you wish. However; The Terms of Settlement, in keeping with
established legal practice, provide that reimbursement shall be
based on Reasonable and Necessary expenses incurred because
of work done in the Usual and Customary manner. Plumbers
who are experienced in Replumbing have established the usual and
customary method of doing this. It is possible that plumbers not
experienced in this type of work will proceed in a manner that results
in costs that are excessive and not reasonable and necessary. An
example is needlessly cutting into walls or tearing out tile. As
a Homeowner, you should check with the CPRC to see what the Prevailing
Costs are for Replumbs in your area prior to starting the project.
Otherwise, you may not receive 100% reimbursement of your expenses.
Finally, Homeowners who use their own plumbers will be responsible
for making all arrangements. The property may be inspected prior
to payment being made.
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What
is the PB Plumbing System in my property going to be replaced with?
The plumbing system will be replaced with the product required per
the local plumbing codes. The plumbing system will be replaced with
a code approved material such as Type M copper, CPVC, or a non PB
equivalent. The property owner will have a choice when code permits.
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Is
there a warranty on the work performed by the CPRC contracted plumber?
As required by the Scope of Work, the contractor shall provide the
homeowner a written one-year warranty commencing upon completion
of the work.
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A
CPRC authorized contractor will do my replumb. If I have a leak
or other problem in the new plumbing system, what should I do?
The homeowner should first contact the plumbing company that performed
or is performing the work and give them the opportunity to correct
any problems. If it is within the one-year warranty period and you
require further assistance, then contact your claim representative
with CPRC.
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During
the original repair of the leak, the wall was cut into leaving a
hole. Will your contractor repair this hole during the replumb?
CPRC contractors are only responsible for areas that they access
to perform the replumb as outlined in the Scope of Work. If they
use an existing hole to run the plumbing, then they may patch that
hole with the others. However, the adjuster that performs the initial
inspection or the examiner handling your claim may assess an amount
to be paid directly to the homeowner to make the necessary repair.
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The
CPRC authorized plumber cut into my wallpaper during the replumb.
Who is going to replace it?
The plumbers will provide CPRC with the measurements and samples
of the wallpaper from the affected rooms. CPRC will calculate an
amount of compensation based on an average cost and similar quality.
A check will be sent to the homeowner to get the wallpaper replaced
by their own contractor.
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There
is dust all over my home and in my carpet from the replumb. Will
you pay for a cleaning crew to come in and clean up all the dust?
The terms of the Settlement will not provide for a cleaning crew.
The plumbers will make every effort to keep the debris to a minimum
by covering furniture and laying plastic, etc. Please review the
Scope of Work, and you may, at your own expense, decide to take
additional measures with regard to cleaning.
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I
cannot be expected to stay in my home with no water during the replumb.
Will you pay for a hotel?
The terms of the Settlement do not provide for the cost of a hotel.
As outlined in the Scope of Work, the plumbers will have water restored
to at least the minimum fixtures by 6:00 p.m. each day.
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I
have chosen my own plumber to do the replumb. If I have a leak or
other problem in the new plumbing system, what should I do?
The homeowner should contact the plumbing company that performed
or is performing the work for assistance. The CPRC will not address
issues related to work performed by a plumber that is not contracted
by the CPRC.
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I
have already replumbed my home at my own expense. Can I still file
a claim?
Yes, you may be entitled to a full or partial reimbursement on your
out of pocket expense.
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How
long do I have to wait to receive my out of pocket expenses?
The entire claims process usually takes 90-120 days. (120-150
for notice).
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The
reimbursement received did not cover all the expenses claimed. Should
the check be deposited or returned to CPRC?
Your check is not a release. It is ok to go ahead and deposit the
check. This will not prevent you from requesting further consideration
of your claim.
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Is
a cash settlement available instead of replumbing eligible units
at my property?
No. Cash settlements are not authorized under the Settlement.
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If
my claim has been denied or I am not satisfied with a decision on
my claim, what can I do?
Contact a claim representative at 1-800-876-4698 to discuss your
claim. If you still are not satisfied that your claim was handled
per the terms of the Cox Settlement, the claim representative will
inform you how to file a written appeal.
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